Competition watchdog to investigate firms offering “quickie” divorces and will writing
The Competition and Markets Authority (CMA) in the UK has announced an investigation into firms offering “quickie” divorces and will writing services. This comes after an increase in online divorce services, which have become more popular during lockdowns.
Some customers have complained about misleading claims, inadequate quality of service, and pressure selling tactics. The CMA is particularly concerned about vulnerable customers being coerced into signing up for will-writing services and pre-paid probate plans.
Sarah Cardell, the chief executive of the CMA, emphasized the importance of investigating these essential legal services, especially during challenging times in people’s lives. The watchdog is calling for consumers who have used these services to come forward with their experiences.
If the CMA finds that firms have breached consumer law, they may take enforcement action, such as obtaining a court order. In the meantime, they may provide advice on complying with the law or seek a commitment from the company to change its practices.
If you have been affected by these issues, you can share your experiences by emailing haveyoursay@bbc.co.uk. Your input could help the CMA ensure that consumers receive fair treatment when using these legal services.